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Old 06-13-2018, 02:25 AM   #6
Mivo
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Join Date: Jul 2013
Location: Germany
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Quote:
Originally Posted by fjtorres View Post
The issue isn't individuals but customers as an aggregate of needs and preferences.
Needs and preferences customer didn't even know they had.

Anyway, I don't dispute that focusing on the customer is a good approach. It's pretty obvious.

Last edited by Mivo; 06-13-2018 at 03:03 AM.
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