Quote:
Originally Posted by HarryT
Let me tell you about my experience with MY Sony VAIO laptop.
The screen started flickering one Saturday - a problem with the backlight. I phoned an extremely helpful woman at Sony's support centre, who arranged for a courier to call around to my house with a box to pick up the laptop on Monday morning (which they duly did).
Wednesday lunchtime there was a knock on my door, and the same courier was back with my repaired laptop. Two days to ship it, diagnose the problem (a faulty voltage converter for the screen backlight), repair it, and ship it back to me.
I call that pretty spectacularly good service, and that's why I've now bought four Sony VAIO laptops in a row. Good machines, and GREAT customer service.
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And the exact reverse of the service I received with my Sony VAIO. Maybe it's because you are in the UK. Perhaps it's only their US service that seems to suck. I couldn't hazard a guess. I just have to go with my own experience of their lack of service to guide me.