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UPS delivered the unit this morning and I got an email from iRex technical support:
Dear Mr. Turner,
thank you for your email and your notification regarding the transport charges.
We would like to inform you that the device has arrived at our repair centre today and we are still investigating why you had to pay for the transport. We will come back to you as soon as possible.
Thank you for your understanding.
Kind regards
Still no word on when the replacement is shipping, which at this point is my number one priority.
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