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patrickt · 05-28-2018, 06:31 AM

I got another Paperwhite 3. It came registered and I set it up. All went fine but I noticed that it only had 1,706 books in the library when I selected "All". I deregistered the Kindle and set it up again. Same problem. I tried syncing. Nothing. I did a search for a book that was in the could but not showing on my Kindle.The book wasn't found. I went to Manage My Kindle and sent the book to my new kindle and it arrived with no problem and the number of books in "All" increased by one. I spent over an our with customer service from Amazon.com, my account, and Amazon.com.mx, where I bought the Paperwhite 3.

Then I took an existing Paperwhite that showed 2,844 in the library under "All". I reset it to factory. 1,706. Aha! It isn't the new Paperwhite that's the problem. It's something to do with the library in the clouds.

Any thoughts?

05-28-2018, 06:31 AM	#1
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Kindle not populating library I got another Paperwhite 3. It came registered and I set it up. All went fine but I noticed that it only had 1,706 books in the library when I selected "All". I deregistered the Kindle and set it up again. Same problem. I tried syncing. Nothing. I did a search for a book that was in the could but not showing on my Kindle.The book wasn't found. I went to Manage My Kindle and sent the book to my new kindle and it arrived with no problem and the number of books in "All" increased by one. I spent over an our with customer service from Amazon.com, my account, and Amazon.com.mx, where I bought the Paperwhite 3. Then I took an existing Paperwhite that showed 2,844 in the library under "All". I reset it to factory. 1,706. Aha! It isn't the new Paperwhite that's the problem. It's something to do with the library in the clouds. Any thoughts?