[Drew22]

Onyx is doing a terrible job both at communicating with the customers on the issue, and at solving the problem.

It is so simple. Apply that screen in the factory, and send a few protectors to the people who already bought the unprotected devices. Instead they are shoving the costs of their mistakes on us, completely disregarding the established norms of good behaviour in many countries outside China. Probably they don't realise how important is company reputation in most of the external markets.

I think Onyx will pay dearly later in market share, for being greedy for a few dollar per e-reader and disparaging its customers who put faith in their product.

For my part, they have lost a steady backer and customer for ever.