I had a long wait at the DMV just three weeks ago, and I pulled my e-reader out to read a book. Eventually there was a discussion among eight of us about different readers and where to get ebooks to use them.
As to the video, sure there's a lot of people that don't read but when asked a direct question on camera people often struggle to think . Given that example with the librarian that should be pretty obvious. Still, I get it. I'm rather disappointed with not only how little my relatives read, but the crap they watch instead of reading.
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