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'... though the people that are not happy about something are usually more vocal about it than the people that are satisfied.'
I think that's spot on, Gaurnim. It seems to be human nature to air our complaints more readily than we air our praises!
Still, thank heavens for forums like these where in the absence of good customer service people can exchange advice. I always feel happier when I find an active forum for something I'm struggling with, so thanks again to the people here.
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