Thanks for your reply, Harry.
I've had my Cybook for about 6 months now, and I've been happy with it, but my pet hate is a company that doesn't respond to emails and I'm not sure now that they deserve customers at all.
We are only talking about a few pounds here, but the fact is that they have debited my credit card for goods I haven't received, and it has left me with a lack of confidence in Bookeen.
I've sent emails now to
contact@bookeen.com,
contact@ubibooks.com and
support@bookeen.com, and received no response whatsoever.
It all just makes me wonder what kind of company we are dealing with.
PS Sorry to start the day by venting my annoyance here, when I know the people on the forums do so much to help those with problems.