I finally seemed to break through into rarified air. This is the most recent response to my complaints:
Quote:
Hello,
I've reviewed your comment and see that you are facing the issue of delayed orders even after paying for prime membership which is unfortunate and disappointing.
I completely understand the reason why you are so upset and if I were in your position, I would be asking the same questions you are asking right now.
As an online retailer, We are heavily dependent on the carriers to deliver our packages, In spite of so much accuracy in delivering the packages, Some unavoidable missteps happen.
I have forwarded this issue to our shipping team in the fulfillment center, they will look into this and sort it out so that you won't face the same issue again.
I assure you that We will investigate the delays, However we will not be able to share the outcome of the investigation as this is an internal probe.
I also request you to share the info regarding the carrier which caused the most delays, We will make that carrier a less priority for your future orders.
I've contacted the UPS carrier on your behalf and asked them to deliver the package at the earliest.
They informed me that the package will be delivered to you by tomorrow.
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The bolded part (by me) is of particular interest. This is the first time anyone has offered me even a
tiny bit of influence over carrier prioritization. Whether or not he's just blowing smoke remains to be seen, of course.