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Originally Posted by DiapDealer
Agreed. It's like something went very wrong at the fulfillment centers that service my area. And it went wrong all at once. I mean, my ordering habits haven't changed. I only order Prime-eligible stuff that shows as in-stock and delivered by Amazon. I don't order things that third-parties have to ship. It says Prime and Fulfilled by Amazon or I don't buy it.
Something has gone badly wrong with the algorithms they use to keep the fulfillment centers stocked with the items that locals are buying. I live in a fairly rural area, but I've got two fulfillment centers near me. One is under two hours (driving time) from me, and the other is about a four hour drive.
I got very used to orders being on my doorstep in two days from the order date. Like clockwork (with an occasional 3-day-er). Now, for the past month and-a-half to two months, all of my orders are taking 5 days to a week from the order date. Like clockwork.
That's not a difference I'm willing to "get used to." You (the Amazon customer service rep) may be right that you only guarantee two-days AFTER it ships, but that doesn't acknowledge the fact that you suddenly went from taking zero days to ship (consistently) to taking three to four days to ship.
I don't care about the semantics. I only care that all of my orders are suddenly taking three to four days longer to get to me than they were before (for many years).
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It's not supposed to be two days after shipping, it's supposed to be two days from the order date. When I order there is always a guaranteed delivery date on the order page before I tap "place order". If it's not there I don't order.