Quote:
Originally Posted by ApK
My experience hasn't been quite as bad as yours sounds, but I think "Amazon Logistics" has really screwed up Amazon's...um...logistics.
That division needs to shape up, or Amazon needs to go back to relying on other carriers.
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Agreed. It's like something went very wrong at the fulfillment centers that service my area. And it went wrong all at once. I mean, my ordering habits haven't changed. I only order Prime-eligible stuff that shows as in-stock and delivered by Amazon. I don't order things that third-parties have to ship. It says
Prime and
Fulfilled by Amazon or I don't buy it.
Something has gone badly wrong with the algorithms they use to keep the fulfillment centers stocked with the items that locals are buying. I live in a fairly rural area, but I've got two fulfillment centers near me. One is under two hours (driving time) from me, and the other is about a four hour drive.
I got very used to orders being on my doorstep in two days from the order date. Like clockwork (with an occasional 3-day-er). Now, for the past month and-a-half to two months,
all of my orders are taking 5 days to a week from the order date. Like clockwork.
That's not a difference I'm willing to "get used to." You (the Amazon customer service rep) may be right that you only guarantee two-days AFTER it ships, but that doesn't acknowledge the fact that you suddenly went from taking zero days to ship (consistently) to taking three to four days to ship.
I don't care about the semantics. I only care that
all of my orders are suddenly taking three to four days
longer to get to me than they were before (for many years).