Quote:
Originally Posted by DiapDealer
I've always been a staunch defender of Amazon's service, but my two-day Prime shipping service has absolutely tanked since I last sang its praises in this thread. I mean tanked. Unacceptable delivery estimates; missing those same delivery estimates (an average of 5-6 days on Prime eligible orders fulfilled by Amazon); lost packages; packages that were delivered (late), but still show in my account as undelivered; unavailable tracking info, etc... .
In-stock, Prime eligible items (fulfilled by Amazon) that used to always ship the same day (or the next at the very latest) are now taking 2-3 days to even start shipping. And even then, they're not hitting their 2-days-after-it-ships mark. It's like someone threw a switch from excellent to garbage.
In their defense: my complaining about these issues has garnered me two free months of Prime (renewal date extended from June to August), $25 in promotional credit, and a full refund on an order that was delivered 3-days late, but still... I was used to an excellent level of service at $99. This current level of service isn't worth that, let alone $119.
I watch a lot of Prime Video, so I'm still getting some benefit, but if the shipping "benefit" doesn't show marked improvement by my August Prime renewal date, I'll have to seriously consider letting my membership lapse.
What's hilarious is their claim that my address qualifies for Prime "Free One-Day Delivery" on items marked as eligible. I do a lot of Amazon browsing, and I've yet to come across a single product that qualifies for One Day Free Shipping.  |
My experience hasn't been
quite as bad as yours sounds, but I think "Amazon Logistics" has really screwed up Amazon's...um...logistics.
That division needs to shape up, or Amazon needs to go back to relying on other carriers. I think AL folks steal stuff.