MobileRead Forums - View Single Post - Please! New Oasis (9th gen) Need a copy of a file Please

BadWolfe · 05-15-2018, 03:48 PM

Hoping someone awesome will help me. I bought a new Oasis because I need VoiceView- which worked great until the bluetooth kept flaking out and Amazon Support told me to reset. Doing this solved the issue with the bluetooth but erased the VoiceView voices file.

SO they sent me to amazons site to download the files but the one for the new Oasis is corrupted on the site. I have spent WEEKS trying to get one of the files from a different and not- corrupt source. Someone on the forum below had the issue and said a member sent her a copy of her file and file is "Salk"?? But that user is no longer active.

This is the corrupt one https://www.amazon.com/gp/help/custo...deId=202199580

Gives this message:

UPDATE ERROR
An invalid update file has been loaded on your device. Please go to www.amazon.com/devicesupport to access the Kindle Software Update Page or to contact Kindle Customer Service for assistance.

Thanks
Stella

05-15-2018, 03:48 PM	#1
BadWolfe Book Addict Posts: 12 Karma: 10 Join Date: Apr 2018 Device: Kindle Oasis 2	Please! New Oasis (9th gen) Need a copy of a file Please Hoping someone awesome will help me. I bought a new Oasis because I need VoiceView- which worked great until the bluetooth kept flaking out and Amazon Support told me to reset. Doing this solved the issue with the bluetooth but erased the VoiceView voices file. SO they sent me to amazons site to download the files but the one for the new Oasis is corrupted on the site. I have spent WEEKS trying to get one of the files from a different and not- corrupt source. Someone on the forum below had the issue and said a member sent her a copy of her file and file is "Salk"?? But that user is no longer active. This is the corrupt one https://www.amazon.com/gp/help/custo...deId=202199580 Gives this message: UPDATE ERROR An invalid update file has been loaded on your device. Please go to www.amazon.com/devicesupport to access the Kindle Software Update Page or to contact Kindle Customer Service for assistance. Thanks Stella Last edited by BadWolfe; 05-15-2018 at 03:49 PM. Reason: added my name.