Quote:
Originally Posted by Wolfsbruder
That leaves me at an estimated 15 days without really being able to do anything but lay reclining while not doing... anything... (I don't cope well with having to pass days like this)
I have let the poor CSR working with me know this as politely as possible and added in that with the amount of money involved that this is really not acceptable. (And that Kobo has shipped replacements to me and then had me ship defective readers back to them for this very reason).
However, it is now past close of day for them on a Friday. I do not expect to hear back from them before Monday.
Here is to hoping for a more positive outcome.
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Sorry to hear about your problems. I had a KA1, but it had quality issues, so I returned it. What a nightmarish, obtuse process. This is one reason why I'm looking forward to Kobo being in Walmarts soon. Also, the next time I buy a Kobo, I'm doing it through Charter's. I hear the service and speed are incomparably better.
At any rate, the website you have to track your package will one day stop updating. This is likely because your Kobo arrived to their New York facility. Then it travels by donkey back to their Canadian facility, which they don't bother telling you or updating the information on the status page. Just FYI in case you wonder if your KA1 LE has fallen off the earth.
I recently purchased a KA1 LE and decided to live with the red comfort light. I'm not sure why, but quality from unit to unit varies greatly. I'd persevere. The KA1 LE is a gorgeous reader. Assuming your next unit is an improvement, you should be in for a treat.