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Originally Posted by rdlaub
Thanks for the response. Unfortunately both cables tried are official cables for Kindle.
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Ok I don't know much about a Mac; however, on the Windows machine try this. Reboot the kindle, start the reboot process on the computer and plug the kindle in to a usb port as it is rebooting. When the computer reboots it should show the kindle in USB mode and you should have a drive in my computer.
You might try this first. Plug the kindle in and even though you get it showing as connected via USB on the kindle try rebooting it by holding the switch until it restarts all while still connect via USB to the computer. If no go then reboot the pc.