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CatsLuna · 05-07-2018, 01:10 PM

Hello I am new here and I really need help. I do not know what to do anymore.

I have a kobo aura edition 2 that has not worked properly since last December. I contacted the Kobo help service and after 4 calls, 2 device change (I send them the defective and I get another one) and at least 10 factory reset per device, it still does not work. I got in touch with a supervisor on support center that was supposed to finally transfer me to the technical department but it's been two weeks since I have no news and he don't responding to my emails.

According to my research on the internet and what the Kobo representative say, my case seems unique.

Here is my problem. The touch screen freezes as soon as it is connected with a cable. I try to connect it on 3 different computers and with 4 different cable, it freezes all time. But as soon as I remove the thread, the touch screen works again. The problem is that it makes it impossible to connect to a computer to add books to my Kobo. The kobo recognizes that there is an attempt to connect with a computer since the touch screen not respond (a saw the computer validation screen on the device), but I am in the impossibility to accept since the screen is no longer responding and and the computer finds itself unable to recognize the device.

Would anyone have ideas for a possible solution ?

05-07-2018, 01:10 PM	#1
CatsLuna Member Posts: 11 Karma: 10 Join Date: May 2018 Device: Kobo Aura edition 2	Touch screen freezes when connected Hello I am new here and I really need help. I do not know what to do anymore. I have a kobo aura edition 2 that has not worked properly since last December. I contacted the Kobo help service and after 4 calls, 2 device change (I send them the defective and I get another one) and at least 10 factory reset per device, it still does not work. I got in touch with a supervisor on support center that was supposed to finally transfer me to the technical department but it's been two weeks since I have no news and he don't responding to my emails. According to my research on the internet and what the Kobo representative say, my case seems unique. Here is my problem. The touch screen freezes as soon as it is connected with a cable. I try to connect it on 3 different computers and with 4 different cable, it freezes all time. But as soon as I remove the thread, the touch screen works again. The problem is that it makes it impossible to connect to a computer to add books to my Kobo. The kobo recognizes that there is an attempt to connect with a computer since the touch screen not respond (a saw the computer validation screen on the device), but I am in the impossibility to accept since the screen is no longer responding and and the computer finds itself unable to recognize the device. Would anyone have ideas for a possible solution ?