Quote:
Originally Posted by kmw1964
Just an FYI - I bought the icarus xl 7.8 inch 300 dpi for Christmas 2017 and I sent it back at my own cost to the Netherlands a few days after it was bought in early January 2018 (they will not pay the shipping costs) as light was not working properly and one day a week or so ago while I was reading the screen went blank. I contacted icarus and basically they told me tough, they would sell me a another for 179 euro!
It is a piece of crap,stopped working after 3 months and company refuses to honor warranty as they say the screen was broken due me dropping it but there is not a scratch on it and it was never dropped.
I have never written a review before but would say stay away from this product and company as it will not last and you will be out your money!
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Hi, I would try to press them further if I were you, especially since your device is only a few months old. The consumer rights are pretty good in the Netherlands, that's why I also bought this device from Icarus instead of importing it from China. If they say you broke the device, the burden of proof is on them. Tell them you will file a complaint if they won't repair/replace the device. You can also demand a refund.
Fwiw, my device still works flawlessly after almost 6 months