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Originally Posted by pitcher23
An approach that I cannot understand why they don't use for defects on original units. I would like to know why they don't institute this method to everyone who orders and receives a defective Iliad.
In other news, they emailed me back saying that they weren't sending me a new box but to use the last one they sent me. So now they are telling me two things and wasted my time for over a week in waiting for a replacement box.
I'm sorry, but their customer service is appalling and I will never buy another item from them again. As soon as I get a working Iliad, it is going stratight to ebay. The only reason I will open it first is to not screw a potential buyer on a very possible DOA unit from them.
I'll wait for the Sony Reader. That reader may have it's own issues we all heard about, but at least Sony is a big company and I have returned merchandise to them with them shipping a working one before the dead one is returned.
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I understand you. We're not asking for too much, I think, we expect a working iLiad in exchange for "working money", nobody has tell them "I'll pay you later, you know"... They should trust us as we have trusted them.
Besides that, take a breath and you'll see how your problem will be solved. Forget about the Sony's, you're an iLiader like us
and we're going to do a great device of it.
Good luck!