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Originally Posted by Mr. Goodbar
I did hear back from iRex first thing this morning and they are sending a replacement unit prior to receiving the defective unit back for repair. All they asked was that I provide the return tracking number and they would ship out the replacement. All in all a reasonable approach.
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An approach that I cannot understand why they don't use for defects on original units. I would like to know why they don't institute this method to everyone who orders and receives a defective Iliad.
In other news, they emailed me back saying that they weren't sending me a new box but to use the last one they sent me. So now they are telling me two things and wasted my time for over a week in waiting for a replacement box.
I'm sorry, but their customer service is appalling and I will never buy another item from them again. As soon as I get a working Iliad, it is going stratight to ebay. The only reason I will open it first is to not screw a potential buyer on a very possible DOA unit from them.
I'll wait for the Sony Reader. That reader may have it's own issues we all heard about, but at least Sony is a big company and I have returned merchandise to them with them shipping a working one before the dead one is returned.