Quote:
Originally Posted by rcentros
This thread reminded me that a used book my wife ordered from England on February 24th, that was supposed to arrive no later than March 27th, still hasn't arrived. I was being patient because I know that (what amounts to "Media Mail" from England can sometimes get delayed) but it's now over two weeks past the "expected by" date – and that was the "outside" (latest) date.
So I go to Amazon. Click on Tracking and get the message "Your package was probably delivered, as we expected it to arrive by now." When I click "Get help with order," I get this message "
Have you checked:
Front Porch?
Back door?
Under your door mat?
With your household members and neighbours?
When I click "Still can't find it," I get two options, "Ask seller for a replacement," or "Ask seller for a refund." Apparently, at this point, Amazon is completely out of the loop – so much for Amazon's "A-to-z Marketplace Guarantee." I'm not mad at the seller (because I know stuff gets lost in the mail), and I did request a replacement but, had we bought on eBay, eBay would have remained in the loop. If we bought with PayPal (the standard with eBay) they would have us contact the seller, like Amazon, but if the seller had been unresponsive in a certain amount of time, we could file a claim and – until the claim was solved – the funds would be put in escrow. So the much maligned eBay actually has a system to protect their buyers. Next time my wife is in the market for a specialty medical book (she's a doula / birth educator) I'll suggest she goes to eBay instead of Amazon. I doubt she even realized the book was coming from England.
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It will show up eventually. The US postal service is crazy with book rate packages. I ordered a book a few years back that never showed. Amazon refunded my money, no problem and I reordered and got that one. Five months later the book shows up in my mail. Don't know where it was in those five months. Called Amazon to see if they wanted it back, nope, keep it.
My guess is this week they either had a glitch in their algorithms or there was something fraud related that triggered on some accounts. This woman in the article was only making a guess as to why her account was canceled but at the end of the article it was stated that someone at Amazon later reported to her that there was a fraud trigger and they since cleared the account. The triggers may have been an overactive algorithm. I almost expect them to trigger me because I ordered stuff for my husband but forgot to uncheck the box to use the gift amount that was on my account. So I replenish the gift card* amount but what does Amazon do, they utilize the replacement amount as well when they process the order. I then have to go and replenish the gift card amount again. This time I made sure all orders were in processing before doing so.