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Old 04-12-2018, 11:49 PM   #87
haertig
Wizard
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Posts: 1,912
Karma: 32620480
Join Date: Sep 2017
Device: PW3, Galaxy Tab A9+, Moto G7
I have decided to keep my defective PaperWhite, and live with the lockups.

Why? Because of another thread here on our forums, "Amazon behaving badly (again)"

https://www.mobileread.com/forums/sh...d.php?t=296082

If I try again to get my (still) defective PaperWhite replaced, Amazon may decide to ban my account. Since the PaperWhite only cost me $89 on sale, and I use a lot more in shipping charges than that per year with Amazon, I don't really want my Prime cancelled. For doing nothing more than wanting the product they designed, manufactured and sold me ... to ... work.

Do I like this? Not in the slightest. It is certainly not fair to have to settle for a defective product. But this is a purely financial decision for me - what are the potential gains vs. the potential losses. Amazon is highly unethical for cutting off peoples Prime accounts because they decide they don't like you, as reported in the linked thread above. That is horrible bullying behavior. Not a company I'd be proud of if I owned it.

But when you're the biggest bully in the room, I guess you get to bully. Doesn't matter if it's fair or ethical, you get to do it none-the-less. Amazon is mostly good. But with some terribly bad thrown in here and there.
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