Quote:
Originally Posted by pwalker8
The biggest thing is for a company to recognize that there is a problem and work to fix it, but companies are rarely able to do that.
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Aren't we all talking around the problem?
The great majority of the bad press Amazon lately gets, in the US, comes when the nation's chief magistrate attacks the company and its founder. Anything Mr. Bezos would do to try to fix this would alienate half the country, either the left or the right. So ignoring the real problem may be the best way to minimize it.
As far as customer service glitches are concerned, it may be inevitable that, as a company gets bigger, it has to hire so many employees that they can't be a fussy as before. This definitely happened with WalMart, and people who shop physical stores still shop there. If someone is already inclined to dislike Amazon because of political dynamics, I don't know that the best customer service possible, from a very large discount retailer, is going to please them regardless.
Quote:
Originally Posted by tubemonkey
And you'll probably be responsible for return shipping charges.
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There's a college campus dropoff about five miles from us where you can do free returns. It's more convenient than a WalMart, or conventional department store, return.
I apologize if this should be in the Politics and Religion section. But it seemed to me that this thread was ignoring the main Amazon issue. If someone wants to take it up there, that's fine with me.