Quote:
Originally Posted by GlenBarrington
They may not be more forthcoming because they don't know with absolute certainty for individual cases. It isn't that they CAN'T find out, but that the perceived cost is greater than the return makes it unlikely to be investigated.
It is only when those algorithms cause embarrassment, or clearly indicate that something is wrong is when they truly look into any 'whys'; and even then, it is likely only to make sure the system is working the way they want it to work.
As a consumer, I think that sucks! But, I have to admit, as a retired database manager, that is the course I would likely recommend from a business perspective.
As a KU subscriber and a prime subscriber, I make an occasional media purchase. Along with almost 100% of by books are bought for my Kindle enabled devices, I think I spend a lot of money at Amazon; but let's be honest, individually, they won't even notice when I'm gone! Even missing a few hundred people like me is statistically irrelevant.
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It doesn't really take very long for things to start snowballing on a company. In 1995, B&N was on top of the world. Online companies require trust to get people to buy something, sight unseen. Once you lose the public's trust, it's very hard to get it back. The biggest thing is for a company to recognize that there is a problem and work to fix it, but companies are rarely able to do that.