Quote:
Originally Posted by DiapDealer
In my opinion the number of these "innocent" cancellations are so small as to be easily ignored. And of the few cases that have made a "big" internet stink over the years, I've not been at all convinced of the aggrieved party's total innocence. As such, I fail to see why anything needs to be done at all. The algorithms seem to be working. And while I agree it would be great if they were a little more forthcoming about such actions, I don't see that it rises anywhere near to the level that would require government intervention. Not in the US anyway. Failure to to maintain their delicate "balancing act" will come with it's own inherent punishment. People don't need protection from businesses that fail to maintain their trust/respect.
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They may not be more forthcoming because they don't know with absolute certainty for individual cases. It isn't that they CAN'T find out, but that the perceived cost is greater than the return makes it unlikely to be investigated.
It is only when those algorithms cause embarrassment, or clearly indicate that something is wrong is when they truly look into any 'whys'; and even then, it is likely only to make sure the system is working the way they want it to work.
As a consumer, I think that sucks! But, I have to admit, as a retired database manager, that is the course I would likely recommend from a business perspective.
As a KU subscriber and a prime subscriber, I make an occasional media purchase. Along with almost 100% of by books are bought for my Kindle enabled devices, I think I spend a lot of money at Amazon; but let's be honest, individually, they won't even notice when I'm gone! Even missing a few hundred people like me is statistically irrelevant.