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More on topic (sorry for the others). This Christmas I bought some memory (one of my sons was building a game computer and the memory was part of our contribution to the whole gift). I accidentally ordered the wrong memory for the motherboard, contacted Amazon (telling them it was my error) and they immediately issued return authorization and a UPS label (I think I did pay the postage, which was right). Meanwhile I had already bought the replacement memory and they must have taken that into account, because as soon as my package was scanned at UPS they issued the refund (they had said it would have to go to their return facility in Las Vegas to be inspected first, which I thought was reasonable). So Amazon also still has very good service at times. I guess that's why recent issues stand out so much.
That said, I almost NEVER return anything to Amazon (or any online or brick and mortar merchant). So this memory return was a rarity for me.
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