Quote:
Originally Posted by DiapDealer
In my opinion the number of these "innocent" cancellations are so small as to be easily ignored. And of the few cases that have made a "big" internet stink over the years, I've not been at all convinced of the aggrieved party's total innocence. As such, I fail to see why anything needs to be done at all. The algorithms seem to be working. And while I agree it would be great if they were a little more forthcoming about such actions, I don't see that it rises anywhere near to the level that would require government intervention. Not in the US anyway. Failure to to maintain their delicate "balancing act" will come with it's own inherent punishment. People don't need protection from businesses that fail to maintain their trust/respect.
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You may be right. Or not. On the one hand, the percentage of accounts with these problems must be absolutely miniscule compared to the number of accounts Amazon have. On the other hand, just some of the Posts in this thread indicate Amazon's reputation has been damaged in the eyes of at least some.
I'm generally no fan of government intervention. But sometimes it is necessary. Total Laissez-Faire economies are long gone. I find that Governments are far too ready to intercede in areas that should not concern them and that when they do they usually do it badly. And people often don't take into account the army of public servants often required to administer every new area in which government becomes involved.
The problem Amazon has now is that it has become so big that it is very much in the public eye, and it has made powerful enemies. And it has become very important in the lives of many Americans. As I mentioned in an earlier post, anecdotally Amazon Prime is a real boon to many in rural areas, and they would miss if it was withheld from them. Yes, these people can get by without it, but should they have to. For them there is a much higher cost and inconvenience in showing their displeasure with Amazon by taking their custom elsewhere.
If you are right on this then Amazon can just continue on as is. Personally I suspect that if they continue to cancel accounts without even providing reasons they are going to run into significant problems.