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Touch wood, I've not had to return any physical item from Amazon (eBay is another matter). I've had refunds or replacements on damaged goods from Amazon - a storage container that arrived with a massive hole in it (no, not the mouth), and a phone case with a neck strap where the strap fell apart the day after I received it. Usually, I make sure what I buy is what I want.
I have purchased ebooks in error and immediately refunded them (1-click and rattly public transport don't always mix), but I now go into the book record to purchase rather than the list so I haven't done that in a while.
I've had refunds on no-shows, and once something didn't arrive and the vendor sent a new item.
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