Thread: Amazon behaving badly (again)
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Old 04-10-2018, 08:13 AM   #41
rcentros
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Quote:
Originally Posted by pwalker8 View Post
It will take a viable option. Right now, that isn't really the case for many things. I suspect the lack of real competition is behind their drop in customer service. One could say it's part of the normal business cycle. I suspect that back in 1995 it would be difficult for anyone to imagine someone eating B&N's lunch like Amazon did.
No competition results in complacency. I think slipping service also needs to be attributed to the hodge-podge delivery system Amazon has cobbled together. That's not something that is easy to fix. Hopefully Walmart can give them some competition online and maybe both companies will improve. At this point I'm more liable to shop locally or go with eBay then with Amazon.
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