Quote:
Originally Posted by cfrizz
Agreed, Amazon makes finding/getting things very convenient, and it would take a whole lot for me to stop using them. I suspect the vast majority feel the same way.
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It will take a viable option. Right now, that isn't really the case for many things. I suspect the lack of real competition is behind their drop in customer service. One could say it's part of the normal business cycle. I suspect that back in 1995 it would be difficult for anyone to imagine someone eating B&N's lunch like Amazon did.