Quote:
Originally Posted by gmw
It seems to me that some of what is being discussed here with regard to delivery would be better ascribed to Hanlon's Razor. It can be a mistake to think that our own small involvement in these situations is even noticed in the larger scheme of people just trying to get through their day with the minimum effort and hassle. |
It's not necessarily malice, it's NOT following through on your word. If you promise ("guarantee") two day shipping, produce it or quit promising it. If you promise ("guarantee") that your sellers will act honorably, then force them to do so. Either that or put up a "buyer beware" notification on the Amazon Marketplace instead of a bogus "A-to-z Guarantee." You can't promise what you don't deliver and expect that it won't – eventually – damage your business. And I think it's beginning to damage Amazon's business. It seems like a lot of times corporations get complacent once they've gotten too big. I think Amazon is at that stage.