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rudy138 · 04-07-2018, 11:32 AM

You should be the 3rd person on this forum with this issue (that I've been able to find so far). Here's my story. I had a similar issue with a Kobo Touch 2.0 I got used off of eBay. It arrived just 3 days ago, and out of the box, it was so low on battery (4%) it wouldn't proceed with setup, so I connected the cable, and the "Please charge.." screen comes on. Fine, didn't think too much about it, until realising that after an hour of charging, unplugging didn't remove that screen, and I had to press and hold the power button for 20-30secs before that screen went off and the device restarted. It now had enough power to actually complete setup and updates (no option was given not to update), and when it reached the home screen, it showed a warning that my battery was low and that it needed charging, so I connected it again, and saw the "Please charge.." screen again. Left it for 7 hours, and then unplugged and repeated the press and hold and restart, and it still said my battery was low. After reading lots of posts, I liked the idea one forummer had, of using a 9V battery to kind of jumpstart. But I didn't have a 9V, so I took the cover off anyway, pulled out the battery's connector to the motherboard, reconnected it, and when I restarted, surprise surprise, I suddenly had 97% battery! So the battery does charge, and (I know since then), that it does hold a decent charge too. However, until now, the cable cannot be connected without the "Please charge.." screen coming on, which means I won't be able to hook it up to the computer, or use it while charging, and I suppose the next long charge, I might have to take off the cover and disconnect/reconnect the battery from the motherboard.

Factory reset didn't work - did it 3 times. Reset from the small pinhole button didn't work either. Most other solutions were not possible as nothing could be done with the unit once cable was connected.

Of course, I raised a return request which was agreed to immediately by the seller, and money was refunded in full just 3 hours ago. The seller will not be taking the unit back (postage from Malaysia back to the US would costed the same as the used unit), so I am planning to proceed with another plan, which is to reload the image on the SD card. Not sure if this would do any good - have not been able to ascertain for sure whether firmware files are stored on SD card or onboard somewhere, but it seems it might be on the SD card. If it is corrupt data somewhere, or a bad firmware update, then it will be good again and I would have gotten an almost free ereader (excluding of course my last 3 days spent so focused on trying to fix it, and my lost productivity as a home-based entrepreneur!).

04-07-2018, 11:32 AM	#2
rudy138 Junior Member Posts: 6 Karma: 10 Join Date: Apr 2018 Location: Penang, Malaysia Device: Kobo Aura Edition 2, Kobo Touch 2.0	You should be the 3rd person on this forum with this issue (that I've been able to find so far). Here's my story. I had a similar issue with a Kobo Touch 2.0 I got used off of eBay. It arrived just 3 days ago, and out of the box, it was so low on battery (4%) it wouldn't proceed with setup, so I connected the cable, and the "Please charge.." screen comes on. Fine, didn't think too much about it, until realising that after an hour of charging, unplugging didn't remove that screen, and I had to press and hold the power button for 20-30secs before that screen went off and the device restarted. It now had enough power to actually complete setup and updates (no option was given not to update), and when it reached the home screen, it showed a warning that my battery was low and that it needed charging, so I connected it again, and saw the "Please charge.." screen again. Left it for 7 hours, and then unplugged and repeated the press and hold and restart, and it still said my battery was low. After reading lots of posts, I liked the idea one forummer had, of using a 9V battery to kind of jumpstart. But I didn't have a 9V, so I took the cover off anyway, pulled out the battery's connector to the motherboard, reconnected it, and when I restarted, surprise surprise, I suddenly had 97% battery! So the battery does charge, and (I know since then), that it does hold a decent charge too. However, until now, the cable cannot be connected without the "Please charge.." screen coming on, which means I won't be able to hook it up to the computer, or use it while charging, and I suppose the next long charge, I might have to take off the cover and disconnect/reconnect the battery from the motherboard. Factory reset didn't work - did it 3 times. Reset from the small pinhole button didn't work either. Most other solutions were not possible as nothing could be done with the unit once cable was connected. Of course, I raised a return request which was agreed to immediately by the seller, and money was refunded in full just 3 hours ago. The seller will not be taking the unit back (postage from Malaysia back to the US would costed the same as the used unit), so I am planning to proceed with another plan, which is to reload the image on the SD card. Not sure if this would do any good - have not been able to ascertain for sure whether firmware files are stored on SD card or onboard somewhere, but it seems it might be on the SD card. If it is corrupt data somewhere, or a bad firmware update, then it will be good again and I would have gotten an almost free ereader (excluding of course my last 3 days spent so focused on trying to fix it, and my lost productivity as a home-based entrepreneur!).