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Hi David - as you suspected the issue is with my laptop, even though the issue happened using a USB 2 connection (as well as USB 3)
My old Lenovo laptop worked fine using a USB 2 port so I was able to to use the extended Kobo driver and Kobo Utiilties which are so useful, so many thanks.
PS - I'm going to get a USB hub with a USB 2 port try that with the HP.
Kind Regards
Mike
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