Quote:
Originally Posted by Randy11
Hi folks,
A request from Waldemar, when you have made a request : be patient, don't send a new e-mail or open a new ticket for the same thing before the end of the delay/ETA/... So the number of mails to read can be reduced. It's annoying to have to read many e-mails from the same person on the same subject, it's represent many time lost because Waldemar try to reply to each message.
I've waited 9 days before to contact Waldemar again. The delay for my request was 5/7 days.
Below, a part of the Waldemar's reply to my request done by the "Contact form". I hope that many of yours could understand the situation.
About the idea to stop the pre-order :
My Max2 is going to be sent Tuesday.
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All seems pretty reasonable. Would be easy to have a public facing blog post and update all customers at once.
I can't understand those blaming people who paid for being anxious for news. If someone makes an agreement and the breaks it, the onus is on the breaker to keep the comms clear proactively.
Bookstor seems a good guy. But it'd be so simple to inform customers of delays and set expectations.