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davidfor · 03-28-2018, 07:18 PM

@Darkworld: You can just attach it without embedding it in the post.

It isn't clear what the line across the screen is. I thought it might have been a problem with the cover image. If you have more lines now in different directions, then it is more likely that it is a broken screen.

You say it isn't responding, but have you tried the pinhole-reset button, or holding the power button down for about 20 seconds? The first will force a restart if the device is running but hung, the latter will force a power off. After that, you can turn it on again. When you do, watch for the power light that is part of the power button to see what happens.

And, make sure you charge it. If the device has hung or gotten into a loop of some sort, then it could have drained the battery. In that case, it has probably turned off without a chance to update the screen.

03-28-2018, 07:18 PM	#5
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	@Darkworld: You can just attach it without embedding it in the post. It isn't clear what the line across the screen is. I thought it might have been a problem with the cover image. If you have more lines now in different directions, then it is more likely that it is a broken screen. You say it isn't responding, but have you tried the pinhole-reset button, or holding the power button down for about 20 seconds? The first will force a restart if the device is running but hung, the latter will force a power off. After that, you can turn it on again. When you do, watch for the power light that is part of the power button to see what happens. And, make sure you charge it. If the device has hung or gotten into a loop of some sort, then it could have drained the battery. In that case, it has probably turned off without a chance to update the screen.