I can't even get it to unfreeze long enough to do a hard reset, no matter how many times I soft reset and/or charge it. Sometimes I can get my computer to see it, but I can't update the software--I think because of some combination of the 350's old age and the fact that I'm a Mac user. I've been tinkering with it all weekend and am about ready to throw it across the room. If only I could get it to work I think I would really like it!
I guess it's time to try another model of...something.