@Drew22 how to ask for the order cancel? There is no link. I can just send a mail from their website. They never answer, so in case i cancel i will never have the confirm of the mentioned cancel. Also, they declare 14 days for the reimbursement, which is a lot of time - and since they don't respect other timings (not for delivery, not for mails and so on) how could i be confident they would respect it for a reimbursement? By the way i also bought always from Booxtor. Well, 2 devices at least. I was never really happy, but things worked at the end so i remained in his shop. But this is the last time. I have experience in customer care and i know this behaviour is professionally unacceptable, whatever the reason is. If you are lacking cooperators you hire them. If you are experiencing tremendous delivery problems you inform the customer through your home page. And you ALWAYS answer at customer's emails.
As now, no e-mails answered, no information given on the delay. A useless tracking bar always similar on my account on their site. That's all. I am really unhappy. I deal with the customers every day. If you have some delays, you have to explain the reasons to keep them informed and reassured. To leave customers without info has no excuses.
@Randy No. Their terms to inform about a delay are ALL expired.
As an example:
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HOW LONG DO I HAVE TO WAIT TO HEAR FROM EREADER.STORE? Shipment, VAT/duties/fees questions: About one 3-5 days
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Well i sent a mail the 13.th, another the 14th.th a third one around the 18th... did I get an answer? NO. Today is the 21th. No answer. And guess what? I am confident, i will not get an answer not even the next week.
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HAVE YOU NOT RECEIVED YOUR ORDER YET?
At time of release of new and highly demanded products we have to prepare many hundreds of pre-orders in short time and processing in our shipping department takes a couple days longer than expected.
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Another example:
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Estimated order processing 3-7 working days
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it's written even on their website. SHould i say that i am sure it will not even be in 14 days?
Really really unhappy. Never again.