You'll get your money back.
Be careful, Booxtor ask to use the new site (
https://ereader.store) not
https://ereader-store.de/
This time, the silence is very long from Ereader.store. Few weeks ago, Booxtor said that he put the new firmware on each device ...
In the past, the service was very good in many case.
I'm waiting too for a reply at my questions on the "Contact" page from two days now.