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Originally Posted by Question Mark
I agree that the communication could be better. My guess is that there might have been more interest in this device than was anticipated which would necessarily lead to many, many emails... and there are only so many hours in a day.
That said, a generic email explaining the situation and the timeline would have done much to relieve the anxiety of those who had never dealt with Booxtor's store before. And that information would then have gotten shared here.
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Mass email or a single blog post would solve it. It's standard and available for free.
There nothing public facing to update public information for the great majority of potential buyers. Just months of conflicting information.
Minutes to solve. No effort to do so.
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As for your comment about the shipping date in relation to pre-roders, I don't really agree with that. A general timeline was given. It was revised when there was the mix-up with Onyx which wanted their product back for domestic release before the international release. That, unfortunately, coincided with the Chinese New Year which led to a further delay.
That was all clearly conveyed to those who pre-ordered the device and a refund was offered to those who did not want to wait. Pretty straightforward and altogether reasonable.
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That's real good for those who paid early and have been watching every minute. Worthless for those that came in to buy a product and it says Feb/March. Then March/April. A couple notices that the item is available in that time period...not really, that's just 20 unites released in China.
This isn't about one vendor. It's about the entire space and Onyx is just a major example of this...along with their vendor chain.
If you go look for the onyx boox note starting today, it's a disaster of misinformation littering search engines and forums. All without context and with zero attempt to clear things up by the manufacturer or vendors.
It would take 3 minutes for Onyx to release an electronic press release that would then trickle down the vendor and enthusiast chain.
It's all very unprofessional and the entire ereader industry, outside of the kindle, exhibits this kind of amateur pre and post sale support.