Quote:
Originally Posted by pdfreaderguy
The entirety of the ereader space is a hodgepodge of poor business skills and lackluster customer service.
It creates so much confusion in the market place.
Minimal details from the vendors on shipping times, origin destinations, etc. Things are listed in stock when they aren't really. PreOrder without a even a close ship date, etc.
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I agree that the communication could be better. My guess is that there might have been more interest in this device than was anticipated which would necessarily lead to many, many emails... and there are only so many hours in a day.
That said, a generic email explaining the situation and the timeline would have done much to relieve the anxiety of those who had never dealt with Booxtor's store before. And that information would then have gotten shared here.
As for your comment about the shipping date in relation to pre-roders, I don't really agree with that. A general timeline was given. It was revised when there was the mix-up with Onyx which wanted their product back for domestic release before the international release. That, unfortunately, coincided with the Chinese New Year which led to a further delay.
That was all clearly conveyed to those who pre-ordered the device and a refund was offered to those who did not want to wait. Pretty straightforward and altogether reasonable.
When pre-ordering new products, there are inevitably some delays. If one isn't willing to accept that, then one should wait until well after the product has been released and people are sharing information about it before placing an order.
The delays have been unfortunate, but understandable. The communication could have been somewhat better. That would have greatly relieved the anxieties of first time buyers. But that is what sometimes happens when you want a product that is new to the market. If you cannot handle that, then it is best to wait.