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I just got an email that said they were able to repair my device, and are returning it after it passed all their tests. No specifics on what they did to repair it. They did mention that they reloaded the newest firmware, that it was re-registered to my account, but I'd have to re-configure any other specifics I had before (parental controls, etc.)
I hope this doesn't mean that the repair was simply a reloading of the firmware with nothing else being done. Previous firmware updates have not fixed the problem before. The problem is random lockups that didn't appear to be reproducible with direct user interaction, they just randomly happened.
I still believe the problem is the battery. Maybe they replaced that, who knows? They didn't say. But we shall see if the lockups return...
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