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You are free to accept a refurb after being promised a new device if you end up in this situation. That's your decision.
And I am free to argue the point with them that when they say "new device", that actually means "new device", not a refurb. That's my decision.
They may very well return my original device repaired (which would be fine) or a new device to replace it. If either of those happens, I'm fine with that and this discussion is moot. But if I am sent a refurb, it is me and me alone who decides what I will do next. Personally, I will complain about it. Had I not verified with the Amazon rep that a new device would be sent, I would not complain, because their policy states that you might get a refurb.
But in my case I did verify with the rep that I'd get a new one. As I mentioned in an earlier post, their policy says they get to decide whether to replace with a new or a refurb. My specific rep, in my specific chat, chose "new" after I specifically asked about that. And I sent my old device back based on that understanding. I won't sit back and sheepishly accept that "new" means "refurb" without challenge. As I said before, if "new" means "new to you", then pretty much everything on this planet is "new". There would be no such thing as a "refurb" or a "used device". That would be redundant, because they are all new.
To each his own. I wouldn't hold anything against you or anyone else if you accepted a refurb after being told you would get a new one. That's your choice.
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