Quote:
Originally Posted by haertig
However, in the recorded chat, they chose the new option. They stated it right there in the chat. Clear as day. Not once,"You'll get a new device", but twice "if your Kindle is replaced, then you'll get either new one or the newer one than yours".
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I would interpret the statement "either a new one or a newer one than yours" as meaning either a new device, or a refurbished device that is newer than the device that is being replaced. (Eg if your Kindle is 6 months old, they might replace it with one that is 5 months old.)