I'm glad I covered the bases in my chat. And saved the chat itself. I even reiterated my concern about refurbished, so that it would be clear in the chat in two separate places, since the Amazon guy tried to contradict himself at one point. Can't let them get away with weasel words like that, ... make them restate exactly what will happen with perfect clarity.
The relevant parts of the chat regarding refurbished (btw, my PaperWhite was purchased in Oct 2017, so it's still under warranty):
Quote:
Once we get the Kindle, you'll get the replacement with in 2-4 business days.
08:58 PM PST Ravi: In rare cases, if your Kindle device is repairable, you'll Kindle will be repaired and delivered to you with in 2-4 business days.
08:59 PM PST Me: If my Kindle cannot be repaired (probably not cost effective to do so), do you plan on replacing it with a NEW Kindle, or somebody else's reject/refurbished model?
09:00 PM PST Ravi: You'll get a new device
But our technical team will make sure you get the one that is working perfectly.
They mostly send a new one if yours can't be repaired,but we can't assure you on this at the moment.
(Huh? Wait. That is contradictory to what he said previously. So I'll restate my position and expectations, and make him restate that I will not get a refurb...)
09:01 PM PST Ravi: It's depends upon our technical team.
09:03 PM PST Me: It is perfectly fine if you can repair mine successfully. My concern is getting somebody else's return/reject/refurbished Kindle that may itself have a significantly deteriorated battery. Batteries have a fixed lifetime. So I either want MY device back, or a NEW device. That is the only way I'll know the battery history. NEW is fine, or MINE is fine. Somebody else's is NOT fine. I just wanted us to be clear on that.
09:04 PM PST Ravi: Okay
I'll made note of this to our technical team.
rest assured, if your Kindle is replaced, then you'll get either new one or the newer one than yours.
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