Thread: Fun with Amazon: Defective PaperWhite
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Old 03-07-2018, 06:16 PM   #10
Little.Egret
Wizard
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Posts: 3,168
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Join Date: Jan 2010
Location: Walton-on-Thames, Surrey, England, UK
Device: Kindle Keyboard 3G, Kindle Fire 2, NOOK ST, Kindle HDX, Fire 7"
Quote:
Originally Posted by Barbara1955 View Post
Well here's my Tale!!

The other day my PW3 Froze Again so I got on chat to see what to do. In the end They decided I should Return for a Replacement. The PW3 got there 11am I was just checking for my New PW3 status.... Instead of them sending me another PW3 they are Now saying I sent it for REPAIR! This will take 10 DAYS! IF its Not covered under warranty I will be Charged for ALL Costs Including Shipping!! What the Heck is Amazon trying to Pull on it customers??? I cant seem to remove my Credit Card! What can I do??
That's why the suggestion to use not phone but chat so you get a transcript.

Did you check the transcript?
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