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I've usually gotten first rate service from Amazon. I have gotten a couple of duds but in both cases I asked to be transferred to someone else, I was and the someone else handled my problem just fine.
I think the key with them is to just quietly go along with their suggestions so I don't confuse them. It usually works.
I've also found that if I get impatient and say I'd just like to get it replaced they'll go along. I haven't done that with a Kindle but I have with other things I've bought from Amazon.
Barry
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