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You were 100% correct! the solution that you indicated to me worked perfectly and my Kobo is now working.
Unfortunately I can not turn it off or restart, because the problem already described happens again, I must have already bought it with this defect ...
But this way I can use the equipment, as long as I take care to keep it always on. After suspend mode, the device reacts normally.
Thank you very much for the guidance.
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