The problem you have is that because you bought the Kobo Aura ONE on eBay, you have no warranty. Kobo are not obligated to take it back and swap it out. If you cannot get it to work, then the only recourse is to contact the seller and try to return it or swap it (if the seller has any more). If the seller won't accept the return, then contact PayPay and if that fails, contact your credit card company.
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