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Further to the suggestions above, I have tried everything including a factory reset on the Kobo, using various cables, using various ports as well as rebooting the computer. The problems remains as an intermittent problem. As my spouse has the same problems on his computer intermittently as well using another Kobo Aura 2nd Edition, I suspect the problem is a Kobo problem. (The Kobo recognizes the computer, but Windows does not recognize the Kobo.)
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