Hi everyone have had a search and can't find any thread about this issue, and Amazon Support has been very unhelpful, so I'm posting here now as a last try.
Downloaded content started to randomly vanish from the kindle, I couldn't download new content, or delete already downloaded content. It's as if the kindle's memory has frozen in time and won't remember any changes.
Resetting does not work, and tried all the methods I could find by googling including manually deleting content via USB and wiping the kindle drive via USB. It is somehow strangely impervious to any attempts to reset it.
Whenever I content amazon I get hopeless staff who tell me to download and install the latest update. I do that, tell them it fails, and they say they will get back to me after checking with the technical support. They never get back to me, so when I contact again they repeat the whole script, and after 5 or 6 attempts I gave up contacting them. They even asked for the diagnostics files from my kindle then never replied after I sent the files over. Hopeless.
Please share any ideas you might have
