Quote:
Originally Posted by robilarocn
Kobo customer service is the worst customer service I have ever encountered... ever.
My daughter's kobo died while under warranty (For no reason we could determine) and it took me almost 7 weeks to get a replacement....
I could write two pages on the trek it took to get them to warranty replace a 3 month old device bought at chapters (a partner of kobo's).
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See post #69 in this thread. Took me 6 weeks total from first order to get a working Kobo Aura One. The first was DOA with not functioning wi-fi. I agree with you 100% that Kobo's current service in the USA sucks. Sounds like it is not that good in Canada either. Could you not get a replacement through Chapters or does their replacement policy only cover 30 days or so?